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Systems Support &
Remote Assistance

Welcome to the U.S. Client Systems Support site. Information about downloading
Oticon software and utilities can be found below.

Software

For the most up-to-date Genie 2 software and Legacy Genie software to program air-conduction hearing aids, please go to MyOticon.


Oticon Medical

If you are a Ponto™ bone anchored hearing system provider, you can contact your Oticon Medical representative or Oticon Medical Auditory Technical Services at audiologysupport@oticonmedical.com or at 888-277-8014 option #4 for current software links.

Please note: Genie programming software is only available to hearing care professionals. Patients should contact their HCP for assistance with any programming needs.


Contact us


Phone: Contact Oticon and select option 4
Email: css@oticonusa.com


Chat with a Client Systems Support or Audiology Technical
Support representative
8:00 AM – 8:00 PM ET


Oticon is now using TeamViewer to support our customers.
Click on the below icon to get started.


teamviewer

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