Systems Support &
Remote Assistance

Welcome to the U.S. Client Systems Support site. Information about downloading
Oticon software and utilities can be found below.


For the most up-to-date Genie 2 software and Legacy Genie software please go to MyOticon

Oticon Medical

Genie Medical BAHS 2022.1

Genie Medical 2016.1

Genie Medical 2016 Service Pack

If you are a provider you can contact your Oticon Medical representative or Oticon Medical Auditory Technical Services at 888.277.8014 or

Contact US

Phone: 800.526.3921 x1614

Chat with a Client Systems Support or Audiology Technical
Support representative
8:00 AM - 7:00 PM EST


client system support contact us