Systems Support & Remote Assistance

Welcome to the U.S. Client Systems Support site.
Oticon software and Utilities can be downloaded below.


Genie 2 | 2020.2.1 (3.4 MB) If upgrading from Genie 2 | 2019.2 or prior, you must install Genie 2 | 2020.1 before installing Genie 2 | 2020.2

Genie 2 | 2020.1 (20.7 MB) Click run if prompted

Genie Legacy 2017.1 (504 MB)

Genie Medical 2019.1 (1.19 GB) For Ponto 4 ONLY

Genie Medical 2016.1 (350 MB)

Genie Medical 2016 SP2 (2.05 MB)

client system support contact us


Contact us 

Phone: 800-526-3921 x1614

Chat with a Client Systems Support or Audiology Technical
Support representative
8:00 AM - 7:00 PM EST


Account #:

Type your question in the box and click the “Submit” button below to proceed .

  • Place an order

    Order BTE and custom products, accessories, and molds right from your computer

  • Manage your account

    Easily access and pay your invoices and statements, view credit memos and more

  • Consumer marketing materials

    View all of our award-winning advertising, direct mail, digital and broadcast content

  • Download materials

    View all of our product literature and instructional videos