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Systems Support & Remote Assistance

Welcome to the U.S. Client Systems Support site.
Oticon software and utilities can be downloaded below.

Software

For the latest Genie 2 and Genie Legacy (2017.1) software downloads please click the links below:

Genie 2 | 2021.2.1 (3.4 MB) If upgrading from Genie 2 | 2019.2 or prior, you must install Genie 2 | 2020.1 before installing Genie 2 | 2021.2.1

Genie 2 | 2020.1 (20.7 MB) Click run if prompted

Genie Legacy 2017.1 (504 MB)

Genie Medical 2019.1 (1.19 GB) For Ponto 4 ONLY

Genie Medical 2016.1 (350 MB)

Genie Medical 2016 SP2 (2.05 MB)

client system support contact us

 

Contact us 

Phone: 800-526-3921 x1614
Email: css@oticonusa.com

Chat with a Client Systems Support or Audiology Technical
Support representative
8:00 AM - 7:00 PM EST

Name:

Account #:

Type your question in the box and click the “Submit” button below to proceed .