Oticon experienced a critical incident affecting our internal IT infrastructure on September 3, 2019. The recovery of the Oticon internal IT infrastructure is well underway. In order to recover safely, some elements of the system will remain closed even as we get the IT-infrastructure up and running.
 
We are excited to announce that Oticon is open for business. MyOticon.com is now operational and orders can be placed using this Ecommerce solution. Not every style can be shipped at this time, nor will our usual turn-around-time for orders be achieved. Please expect longer than usual wait times when calling Oticon customer experience.

We will continue to update you as our recovery progresses. Nothing is more important to us than servicing you and your patients.