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Oticon Hearing Aid Support


Pair your Oticon Opn™ hearing aids with your smartphone, ConnectClip, or another wireless accessory

Learn how to...

  • How to clean

    Clean your hearing aids

    The safe way to clean and dry them.

  • Replace the done

    Replace the dome (speaker covering tips)

    For Receiver-in-the-ear or BTE instruments with thin tube (Corda).

  • Control your hearing aids

    Control your hearing aids

    Turning them on and off, regulating the volume, and changing the program.


Experiencing problems?

Select below to learn how to fix these common challenges.


  • distorted sound in hearing aid icon

    What could be the cause?

    1. Dirty or corroded battery contacts

    2. Dirty or corroded battery

    3. Hearing aid is switched to telecoil

    What’s the solution?

    1. Open and close the battery compartment several times

    2. Clean battery surfaces with a dry cloth or replace the battery

    3. Switch to an acoustic listening program, e.g., Program 1.

  • no sound in hearing aid icon

    What could be the cause?

    1. Dead battery

    2. Clogged sound outlet

    3. Clogged microphone opening

    What’s the solution?

    1. Replace the battery

    2. Clean the sound outlet or change the wax filter

    3. Clean microphone opening

  • whistling sound in hearing aid icon

    What could be the cause?

    1. Ear wax

    2. The hearing aid is not inserted properly

    What’s the solution?

    1. Get your ear canal checked by a doctor

    2. Remove and insert your hearing aid again

If none of these suggested solutions solves your problem, please consult your hearing care professional.

Find a professional near you

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ConnectLine Wireless Accessories

All Oticon wireless hearing aids—except for Oticon Opn aids—use ConnectLine Streamer Pro and related accessories.

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Visit our download center and find your instruction manual

Find it here

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Need more help?

Find your nearest hearing center

Get a hearing test, receive help and advice, and buy accessories, spare parts, and cleaning tools from authorized Oticon hearing care professionals.

Locate hearing center

  • Download Center

    Visit our Download Center to access your instruction manual and videos

  • Did you know?

    You can connect your hearing aids to your phone, TV, and other applications and be able to adjust their sound to your preferences.

  • Taking care of your hearing aids

    Your hearing aids have to cope with everything from moisture to wax. Visit our support section for guidelines on the use and care of your new hearing aids.

  • Find a hearing center

    Get a hearing test and receive help and advice from authorized Oticon hearing care professionals.