Oticon's position on coronavirus

At Oticon, we fully support health authorities in minimizing the spread of coronavirus and are following local authority guidelines. To help protect our customers, users, visitors and employees, our parent company Demant has a set of guidelines that will be updated frequently.

Hearing Care Professionals: Information and resources to help you operate your practice during the outbreak can be found here.



Oticon Hearing Aid Support


Pair your Oticon hearing aids with your smartphone, ConnectClip, or another wireless accessory

Learn more

Learn how to...

  • How to clean

    Clean your hearing aids

    The safe way to clean and dry them.

  • Replace the done

    Replace the dome (speaker covering tips)

    For Receiver-in-the-ear or BTE instruments with thin tube (Corda).

  • Control your hearing aids

    Control your hearing aids

    Turning them on and off, regulating the volume, and changing the program.

Experiencing problems?

Select below to learn how to fix these common challenges.

  • distorted_sound_hearing_aid_icon-v2

    Distorted sound

    What could be the cause?

    1. Dirty or corroded battery contacts

    2. Dirty or corroded battery

    3. Hearing aid is switched to telecoil

    What’s the solution?

    1. Open and close the battery compartment several times

    2. Clean battery surfaces with a dry cloth or replace the battery

    3. Switch to an acoustic listening program, e.g., Program 1.

  • no_sound_hearing_aid_icon-v2

    No sound

    What could be the cause?

    1. Dead battery

    2. Clogged sound outlet

    3. Clogged microphone opening

    What’s the solution?

    1. Replace the battery

    2. Clean the sound outlet or change the wax filter

    3. Clean microphone opening

  • whistling_sound_hearing_aid_icon-v2

    Whistling or howling sound

    What could be the cause?

    1. Ear wax

    2. The hearing aid is not inserted properly

    What’s the solution?

    1. Get your ear canal checked by a doctor

    2. Remove and insert your hearing aid again

If none of these suggested solutions solves your problem, please consult your hearing care professional.

Find a professional near you

  • blog-block-homepage-opt2-1200x780

    Introducing the new Oticon blog


    Read about our life-changing technology,
    learn useful hearing aid tips and so much more!

  • download-block-support-1200x780

    Download Center


    Visit our Download Center to access your instruction manual and videos.

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Need more help?

Find your nearest hearing center

Get a hearing test, receive help and advice, and buy accessories, spare parts
and cleaning tools from authorized Oticon hearing care professionals.

Locate hearing center

  • Download Center

    Visit our Download Center to access your instruction manual and videos

  • Did you know?

    You can connect your hearing aids to your phone, TV, and other applications and be able to adjust their sound to your preferences.

  • Check your hearing

    Think you may have hearing loss? Take the first step and complete this free and simple 3-minute online hearing test.

  • Find a hearing center

    Get a hearing test and receive help and advice from authorized Oticon hearing care professionals.