Compatibility

Oticon hearing aid compatibility

Here you can learn which connectivity solutions your hearing aids support.

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Oticon hearing aids and smartphone compatibility

The following Oticon hearing aids are Made for iPhone®, iPad® and iPod touch® and they are compatible with Android™ devices:

• Oticon More™
• Oticon Opn S™
• Oticon Xceed
• Oticon Opn Play™
• Oticon Xceed Play
• Oticon Ruby
• Oticon Opn™
• Oticon Siya

Excludes custom styles that do not have 2.4 GHz wireless feature.

See list of compatible Apple devices
See list of compatible Android devices
See list of compatible Oticon apps
See list of compatible Oticon wireless accessories

Introducing

One-way direct streaming from Android devices with Oticon More

Oticon More is compatible with the new Android accessibility protocol, Audio Streaming for Hearing Aids (ASHA) allowing high-quality, one-way direct streaming from Android devices with Android 10 or later and Bluetooth 5.0. Please note that this list may change as Android operating systems are updated.

The following Android devices with the ASHA protocol have been tested by Oticon and are compatible with Oticon More:

Google Phones

Google Pixel 5
Google Pixel 4a
Google Pixel 4
Google Pixel 3a
Google Pixel 3
OnePlus Phones

OnePlus 8T
OnePlus 7T
Samsung Phones

Samsung Galaxy S20
Samsung Galaxy S10+
Samsung Galaxy S10
Samsung Galaxy Note 20 5G
Samsung Galaxy Note 10+
Samsung Galaxy Note 10
Samsung Galaxy S9
Samsung Galaxy Note 9
Samsung Galaxy A71

Compatible Apple devices

Compatibility for Oticon Made for iPhone, iPad, iPod touch hearing aids and Oticon apps.

iPad models

iPad Pro 4th generation 12.9-inch
iPad Pro 3rd generation 12.9-inch (2018)
iPad Pro 2nd generation 12.9-inch
iPad Pro 1st generation 12.9-inch
iPad Pro 3rd generation 11-inch (2018)
iPad Pro 2nd generation 10.5-inch
iPad Pro 1st generation 11-inch
iPad Pro 1st generation 9.7-inch*
iPad Air 3
iPad Air 2*
iPad mini 5
iPad mini 4
iPad 8th generation 10.2-inch
iPad 7th generation 10.2-inch
iPad 6th generation 9.7-inch*
iPad 5th generation 9.7-inch*

*Not compatible with the RemoteCare app
iPhone models

iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone SE
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPod models

iPod touch (7th generation)
Apple Watch*

Apple Watch Series 6
Apple Watch Series 5
Apple Watch Series 4
Apple Watch Series 3
Apple Watch Series 2
Apple Watch Series 1

*Apple Watch is only compatible with the Oticon ON app installed on iPhone. Apple Watch is not compatible with the RemoteCare app.

The hearing aids can connect directly to iPhone, iPad and iPod touch, so you can stream audio, e.g. phone calls, stereo music, video sound, and audiobooks directly to your hearing aids.

• Hearing aids are compatible with devices running iOS 11 or later.
• Oticon ON app is compatible with devices running iOS 13 or later and watch OS 4.0 or later. Oticon Opn hearing aids require firmware 6.0 or later to run HearingFitness. Oticon More, Siya and Oticon Ruby hearing aids require firmware 1.0 or later. Oticon Opn S and Oticon Opn Play hearing aids require firmware 7.0 or later to run HearingFitness. Oticon Xceed and Xceed Play hearing aids require firmware 8.0 or later.
• Oticon RemoteCare app is compatible with devices running iOS 13.0 or later. Oticon Opn hearing aids require firmware 6.0 or later, Oticon Opn S and Oticon Opn Play hearing aids require firmware 7.0 or later. Oticon Xceed and Xceed Play hearing aids require firmware 8.0 or later. Oticon More, Siya and Oticon Ruby hearing aids require firmware 1.0 or later.

Compatible Android devices

Compatibility for Oticon hearing aids and Oticon apps*

Samsung

Samsung Galaxy S20
Samsung Galaxy S10+*
Samsung Galaxy S10
Samsung Galaxy S9+
Samsung Galaxy S9
Samsung Galaxy S8+
Samsung Galaxy S8
Samsung Galaxy S7 Edge*
Samsung Galaxy S7
Samsung Galaxy A71
Samsung Galaxy A70
Samsung Galaxy A51
Samsung Galaxy A50
Samsung Galaxy A40
Samsung Galaxy A20s
Samsung Galaxy A10
Samsung Galaxy A8
Samsung Galaxy A5*
Samsung Galaxy Note 20 5G
Samsung Galaxy Note 10+
Samsung Galaxy Note 10
Samsung Galaxy Note 9
Samsung Galaxy Note 8
Samsung Galaxy J7 Pop
Samsung Galaxy J3 (2018)*
Samsung Galaxy Tab S6*

*Not compatible with the RemoteCare app
Google

Google Pixel 5
Google Pixel 4a
Google Pixel 4
Google Pixel 3a
Google Pixel 3
Google Pixel 2
Google Pixel
Sony

Sony Xperia XZ3
Sony Xperia XZ
Other

Moto X4*
Motorola Moto G G9 Plus
HTC U12+
LG G6
LG Nexus 5x*
Xiaomi MI Mix3
Xiaomi MI 9 SE*
Xiaomi MI 10 5G*
Xiaomi Redmi Note 8
Xiaomi Redmi Note 8 Pro*
Huawei P30
Huawei P30 Lite
Huawei Mate 10 Pro
OnePlus 7T
OnePlus 8T

*Not compatible with the RemoteCare app

• Hearing aids and Oticon ON app are compatible with the devices above. We recommend that your Android mobile device runs Android OS version 8.0 (Oreo) or later. Oticon Opn hearing aids require firmware 6.0 or later to run HearingFitness. Oticon More, Siya and Oticon Ruby hearing aids require firmware 1.0 or later. Oticon Opn S and Oticon Opn Play hearing aids require firmware 7.0 or later to run HearingFitness. Oticon Xceed and Xceed Play hearing aids require firmware 8.0 or later.
• Oticon RemoteCare app is compatible with Android mobile devices running Android OS version 8.0 (Oreo) or later. Oticon Opn hearing aids require firmware 6.0 or later, Oticon Opn S and Oticon Opn Play hearing aids require firmware 7.0 or later. Oticon Xceed and Xceed Play hearing aids require firmware 8.0 or later. Oticon More, Siya and Oticon Ruby hearing aids require firmware 1.0 or later.

* For the compatibility list for one-way direct streaming to Android devices, please refer to 'The one-way direct streaming from Android devices with Oticon More' section list above.

Compatible Oticon apps

Oticon RemoteCare app

Features in Oticon RemoteCare app:

Virtual appointments with your hearing care professional, where they can remotely adjust your hearing aids.

System and software requirements:

Apple® devices: iOS 13.0 or later.
Android™ devices: Android OS 8.0 or later.

Compatible hearing aids:

Oticon More
Oticon Xceed
Oticon Xceed Play
Oticon Opn S
Oticon Opn Play
Oticon Ruby
Oticon Opn*
Oticon Siya

*Oticon Opn: firmware 6.0 or later

Oticon ON app

Features in Oticon ON app:

• Remote control
• HearingFitness
• Tinnitus SoundSupport
• IFTTT

System and software requirements:

Apple devices: iOS 13 or later.
Android devices: Android OS Version 8.0 (Oreo) or later.

Compatible hearing aids:

Oticon More hearing aids: Firmware 1.0 or later.
Oticon Opn hearing aids: Firmware 6.0 or later to run HearingFitness.
Oticon Siya hearing aids: Firmware 1.0 or later.
Oticon Ruby hearing aids: Firmware 1.0 or later.
Oticon Opn S hearing aids: Firmware 7.0 or later to run HearingFitness.
Oticon Opn Play hearing aids: Firmware 7.0 to run HearingFitness.
Oticon Xceed hearing aids: Firmware 8.0 or later.
Oticon Xceed Play hearing aids: Firmware 8.0 or later.

Tip for iPad users:

To download the Oticon ON app on iPad, search for Oticon, and use the filter: iPhone only.

Info for Apple Watch users:

Apple Watch supports volume and program changes.

Compatible Oticon wireless accessories

ConnectClip

ConnectClip works directly with your Oticon hearing aids and can also be used with the Oticon ON app.

Mobile device and accessory requirement:

Bluetooth 2.1 +EDR or later.

Other Oticon accessories:

• Remote control 3.0
• TV Adapter 3.0
• Phone Adapter 2.0 (requires ConnectClip)
• BTD 800 USB dongle (requires ConnectClip)

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