COVID-19 Practice Support and Assistance

RemoteCare

Virtual Patient Appointments
Now it’s more important than ever to stay connected to your patients and help them navigate these unprecedented times. Oticon RemoteCare is a telehealth solution designed to help keep you connected to your patients.

Oticon RemoteCare Overview

Oticon RemoteCare lets you hold real-time virtual appointments with your patients. Using the program, you can chat and remotely adjust your patients’ hearing aids to keep them connected to the world around them.

To learn more about Oticon RemoteCare and how to prepare for a session, download our Quick Guide.

If you’re interested in using RemoteCare, please contact your Oticon Account Manager to set up an account at 800.526.3921.

Oticon RemoteCare — Getting Started

Oticon RemoteCare
Hearing care professionals today face a variety of challenges on the path to providing the best hearing care for their patients. Oticon RemoteCare is a tool that enables hearing care professionals to provide real-time, remote fine-tuning to their patients. In a RemoteCare webinar session, you will learn what you and your practice need to get started with Oticon RemoteCare. No CEU credit available.

Watch webinar now
RemoteCare patient communication resources 

Preparing Patients to Use Oticon RemoteCare

Patients will need to use the Oticon RemoteCare App that lets you hold a virtual appointment with your patients, where you can remotely adjust their hearing aids.

Visit the RemoteCare App patient resource page, to help guide your patients to get the support they need to prepare for their appointment, find troubleshooting tips, and read frequently asked questions. You can also download the instructions for use here should you wish to send it to your patient when they make their appointment with you.

First Fit with Oticon RemoteCare

Due to the current impact of COVID‑19, many health care providers have been faced with the need to assist patients remotely, when normally a face-to-face encounter is the most appropriate method to provide care. To continue to meet the demands of vital hearing care needs, we are expanding the scope of our telehealth solution Oticon RemoteCare to include the ability to conduct an initial fitting on a select group of patients meeting key criteria. With RemoteCare, select patients with valid audiograms can potentially be fit without the need for additional live interaction, allowing patients to stay safe at home.

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Read more about Oticon RemoteCare

Financial Help

Coronavirus (COVID-19): Small Business Guidance & Loan Resources
The U.S. Small Business Administration has published a website that may help your practice manage through these difficult times. Health and government officials are working together to maintain the safety, security and health of the American people. Small businesses are encouraged to do their part to keep their employees, customers and themselves healthy.

Please consider these resources from the SBA to learn more about the assistance you may qualify to receive.

• Economic Injury Disaster Loan Program
• SBA Expense Bridge Loans
• Guidance for Businesses and Employers
• SBA Products and Resources
• Government Contracting
• Loan Assistance

Legislative Resources

CARES Act
On March 27, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, a comprehensive $2 trillion relief package in response to the COVID-19 pandemic, was signed into law. The CARES Act is the third round of federal government support in response to the COVID-19 public health crisis and resulting economic downturn, building on the $8.3 billion in public health support passed earlier in March and the Families First Coronavirus Response Act (FFCRA).

The CARES Act seeks to assist employees and employers, specifically providing two primary benefits – Keeping American Workers Paid and Employed Act and Assistance for American Workers, Families, and Businesses.

Overview of important CARES Act details

Learn more about the CARES Act and government assistance.

Oticon Virtual Training Options

You can continue your education in one of our virtual solutions. Contact your Oticon Account Manager or Training Specialist to sign up for a regional Oticon Virtual Classroom experience just as if you were attending a class in person or choose from recorded webinars hosted at Audiology Online at your convenience from your home 24/7. Be sure to schedule a Regional Audiology 1:1 Training session to go beyond the basics of Genie software or when you need help with a difficult fitting.

• Call your local Account Manager or Training Specialist for the virtual session schedule in your area at 800-526-3921.
• Visit AudiologyOnline to see the latest webinars now available, including our newest webinar, Oticon RemoteCare our state of the art telehealth solution so you can assist patients even from a distance.
• Request a Regional Audiology Training 1:1 Session to go beyond the basics of Genie software or when you need help with a difficult fitting.

Webinars & Articles

Recently‑held live webinars were recorded and are available below to help support you and your practice if you were unable to attend live. Supplemental materials are also included for further reading.

COVID‑19: Addressing the Psychological Needs of Patients with Hearing & Listening Difficulty

Join Vice President of Academic Sciences at Oticon, Inc. Douglas L. Beck, AuD and special guest Michael A. Harvey, PhD, ABPP as they discuss the expected emotional and psychological needs of people with hearing and listening disorders while they cope with the COVID‑19 crisis. Dr. Harvey is a clinical psychologist and provides training and consultation on mental health issues having to do with hearing loss.

Read more from Dr. Harvey courtesy of the Hearing Journal

COVID-19: Maximize Success with the Paycheck Protection Program (PPP) Loans

Join us with special guests from Certified Public Accountants Opsahl Dawson as they provide you with important recommendations for recording and tracking your Paycheck Protection Program expenses, so that you can be well prepared when the time comes to prove expenses to your bank.

Medical and Surgical Issues for Audiology Patients

Join Vice President of Academic Sciences at Oticon Inc. Douglas L. Beck, AuD and special guest Lance Jackson, MD, as they discussed topics traversing otolaryngology, otology, neurotology, audiology and hearing aids including Otitis Media in Children, Myringotomy and PE Tubes, Cochlear Implants, Tympanoplasty, Acoustic Neuroma, Stapes Surgery and more.

Tele-Audiology Solutions

Tele-Audiology solutions are a must for every Hearing Care Professional to expand their practice’s geographic reach. You can distinguish your practice as the source to serve those patients who are remote. Assist more patients to hear better while increasing efficiencies to grow your practice. There are several diagnostic options available from e3 Diagnostics to consider in addition to solutions from Oticon.

Learn more