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See frequently asked questions about connecting hearing aids to iPhone, Android, and the Oticon ON App
Common questions and answers relating to using the remote control with hearing aids
Find answers about Oticon's latest TV Adapter, which lets you stream sound to your hearing aids using Bluetooth™
Some common questions about pairing your hearing aids
Q: Which iPhone version is compatible with Oticon Opn?
A: Oticon Opn is compatible with iPhone 5 or later.
Q: What version of iOS is compatible with Oticon Opn?
A: Oticon Opn is compatible with iOS version 9.3 or later.
Q: Which Android phones work with the Oticon ON App?
A: Phones running on Android 6.0 (Marshmallow) or later can work with the app. Please note that not all devices running Android 6.0 will be compatible. Visit the Google Play Store for more details about compatible devices.
Q: Which version of Android works with the Oticon ON App?
A: The app works on Android 6.0 (Marshmallow) or later.
Q: What is the maximum range between Oticon Opn and an iPhone or Android phone?
A: The distance can be up to 10 meters, but this may vary depending on variables unique to the specific environment of use.
Q: Can I make phone calls with my Android phone and stream the sound directly into my Oticon Opn hearing aids?
A: No. There is no Bluetooth standard supporting direct sound from Android smartphones to hearing aids at this time.
Q: Do I need to un-pair my Oticon Opn hearing aids from my smartphone in order to pair them with a new smartphone?
A: Yes, we recommend you remove pairings in the phone that will not be used before pairing with a new phone.
Q: How many smartphones can be paired with one set of Oticon Opn hearing aids?
A: Up to eight smartphones can be paired with Oticon Opn. However, in case of an iPhone, only one of the paired iPhones will be able to stream audio directly.
Q: How many Remote Control 3.0 devices can I pair with one set of Oticon Opn hearing aids?
A: You can only pair one Remote Control 3.0 with one set of Oticon Opn hearing aids.
Q: How can I distinguish between Remote Control 3.0 and the previous Remote Control?
A: Remote Control 3.0 has a TwinLink™ label on the back.
Q: How can I clear pairings between Oticon Opn hearing aids and a Remote Control 3.0?
A: Pairings in Oticon Opn can only be deleted via Genie 2 (ask your hearing care professional). In Remote Control 3.0, pairings can be deleted by holding all three keys down for more than six seconds.
Q: How many Oticon Opn hearing aids can be paired with one TV Adapter 3.0?
A: There is no limit on how many Oticon Opn hearing aids can be paired with one TV Adapter 3.0.
Q: How many TV Adapter 3.0 devices can be paired with one set of Oticon Opn hearing aids?
A: Oticon Opn hearing aids can only be paired with one TV Adapter 3.0. If users want to stream from a different TV Adapter 3.0 device, they need to pair again.
Q: How do I clear pairings on a TV Adapter 3.0?
A: Pairings can be cleared by pressing the red button on the back of the TV Adapter 3.0 for six seconds.
Q: What is the operating range of the TV Adapter 3.0?
A: The TV Adapter 3.0 has an operating range of up to 15 meters; however, this may vary based on variables unique to the room where the adapter is used.
What updates are available with Firmware 4 for Opn?
A: Firmware 4 for Opn adds the Tinnitus SoundSupport™ and Speech Rescue™ LX features, and also includes updates for improved wireless programming and streaming. See our Firmware 4 update for full details.
Q: Can I clear pairings in Oticon Opn hearing aids?
A: It is not possible to remove pairings from hearing aids. This can only be done by a hearing care professional using Genie 2 software.
Q: Do I need to pair both Oticon Opn hearing aids?
A: Yes, both Oticon Opn hearing aids needs to be paired with the wireless device.
Q: How many devices can I pair to one Oticon Opn hearing aid?
A: An Oticon Opn hearing aid can be paired with 10 devices; one connection is dedicated for a TV Adaptor 3.0.
Didn't find the answers you needed? For connection questions regarding your mobile phone/electronic device, ConnectLine devices, Oticon ON App, IFTTT and other technical support, you can speak to an Oticon representative 24 hours a day by calling 855-400-9766.
For optimal support, please provide your hearing aid model or serial number when calling.
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