Oticon Companion app

The new version of the Companion app, version 1.2.2, is available for both Android™ and Apple® products. The ON app has been discontinued for iOS devices. Since this change we have seen an increase in questions regarding the Oticon Companion app and its compatibility with different hearing aids. In many of these cases, the challenge that the user is encountering is due to older firmware. We would like to reassure you that the Companion app is compatible with instruments going back to Oticon Opn™.

If users are encountering challenges using the Companion app, please ensure that:

Opn devices are updated to the final version of Opn firmware, 6.1, released with Genie 2019.2.
We also recommend deleting the ON app from any devices after the Companion app is installed.
As a general troubleshooting recommendation, we recommend that hearing instruments are updated to the latest firmware if difficulties are encountered with app compatibility issues.

How to use the Apple® built-in hearing aid controls, for iPhone® and iPad® devices

All Oticon hearing aids with 2.4 GHz Bluetooth® technology (e.g., Opn, Siya, Xceed, Xceed Play, Opn S™, Ruby, etc.) can be used with Apple devices to make adjustments to hearing aids, including changes to volume, program changes and the ability to turn on Live Listen (turns the phone into a remote microphone).

To access these controls, you can select Setting > Accessibility > Hearing Devices and then select your hearing aids. You can also access the controls by using the Accessibility Shortcut. To set up the Accessibility Shortcut go to Settings > Accessibility > Accessibility Shortcut and from the list of items select MFi Hearing Devices. Once setup you will be able to access the hearing aid controls by triple clicking on the side button for iPhone X or later. For older devices quickly click on the Home button three times.

Download instructions here

Download Oticon Companion now

Empower yourself in any situation

Get the most out of your hearing aids with the power to discreetly control, customize, and care for your hearing-all from one easy-to-use app on your phone or Apple Watch®

More support - more independence

Feel more empowered with Oticon Companion by your side to enhance and optimize your hearing experience.

Control your hearing aids discreetly

Just slide or tap your phone to adjust your volume, change programs, connect to accessories, and more - easily and discreetly without touching your hearing aids. And feel the instant gratification of an elevated Apple Watch experience for even more discretion.

How to change volume and mute your hearing aids

Personalize your experience*

At home, at a concert, or eating out, you can move through your day with custom programs that give you exactly the sound experience you prefer in different listening environments. Easily fine-tune settings like your microphone sound - and the app will remember them for next time.

How to adjust Sound equalizer

Customize your streaming

Personalize your listening experience when streaming with Streaming equalizer.

How to adjust Streaming equalizer

Support good hearing habits*

Build your hearing aid confidence and help your hearing care professional optimize your success. The HearingFitness™ feature helps you set goals - like the number of hours you wear your hearing aids per day - that you and your hearing care professional can use to help you get the best experience.

How to use HearingFitness

Get easy in-app help

You get step-by-step instructions right in your app for support when you need it. News, notifications, and automatic updates help keep things running smoothly. You can even see how much time is left on your batteries and find your hearing aids if you misplace them.

How to use Find my hearing aids

Access care from anywhere

Need your hearing aids adjusted or other help? The RemoteCare feature connects you with your hearing care professional for follow-up appointments and fine-tuning from a distance. All from the comfort of your home or other real-life listening situations.

Download Companion app IFU

*Only available for Oticon Real™ devices.

Additional videos

Download Center

Visit our Download Center to access your instruction manual and videos

Downloads

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Did you know?

You can connect Oticon Opn hearing aids to your phone, TV, and other applications differently. Learn how.

opn-wireless-connections

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Taking care of your hearing aids

Your hearing aids have to cope with everything from moisture to wax. Visit our support section for guidelines on the use and care of your new hearing aids.

Use and Care

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Find a hearing center

Get a hearing test and receive help and advice from authorized Oticon hearing care professionals.

Hearing center locator

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One powerful app. So many benefits.