Restart your smartphone before your appointment to achieve the best performance. Then follow these 9 steps:
1: Open the RemoteCare App on your smartphone and follow the instructions in the app.
2: If the app asks you to pair your hearing aids with your smartphone, follow the instructions in the app.
3: Log in to your appointment using your email address and password and then click on 'LOG IN'.
Video: How to log in
4: Click on ’MY APPOINTMENT’.
Video: How to start your appointment
5: Check your batteries. If your hearing aid batteries are not new, insert new batteries. If you use rechargeable hearing aids, make sure they are charged. Proceed by clicking ‘I UNDERSTAND’.
6: Wait while the app connects to your hearing aids.
7: Click on ‘Start appointment’ to enter the virtual waiting room and begin your appointment with the hearing care professional.
8: Please wait for the hearing care professional to enter the virtual waiting room and begin the appointment.
When your hearing care professional joins the appointment, they will appear on your screen. During the appointment it is possible to turn your own camera on and off, turn your own audio on and off, and write text messages to your hearing care professional.
When your hearing care professional establishes a remote connection to your hearing aids, the graphics will turn green.
When your hearing care professional uploads new settings to your hearing aids, the graphics will turn orange.
When the new settings have been successfully saved to your hearing aids, the graphics will turn green again.
When you and your hearing care professional agree to end the appointment, your hearing care professional will restart the hearing aids by turning them off and on again, and you will hear a jingle.
Your hearing care professional will finish the appointment and the message ‘Appointment ended’ will appear on the screen. You can then begin using your hearing aids.