• Oticon hearing aids with 2.4 GHz Bluetooth® (i.e. BTE, BTE PP, BTE SP, BTE UP, miniRITE, miniRITE R, miniRITE T, ITC, HS or FS)

• An Android phone with an operating system of 8.0 or higher OR an iPhone model from iPhone 6s up, as well as an iOS version of at least 15.0 and an Apple ID and password

• A stable Internet connection: recommended speed 1/1 Mbit/s (check with your provider)

• An email account

Download instructions for use to learn how to pair your smartphone with your hearing aids

1: Enter the App Store or Google Play Store and search for Oticon Companion.

2: Press GET on the Oticon Companion app.

3: Install the app.

4: Open the app.

To use RemoteCare via the Companion app, you will need to create an account or sign in with your existing user credentials.
If you already signed up to other Oticon app registered services, you can reuse your credentials to sign in to your account.

You can create an account either by using your Apple ID, Facebook credentials, Google credentials, or using your email address.

To sign in with existing credentials:

1. On your device, on the tab bar, tap More.

2. On the More benefits screen, tap My Profile.

3. Tap SIGN IN.

4. Follow the guidance in the app.

5. In the You are signed in screen, tap GO TO THE APP.

To create an account using Apple ID, Facebook, or Google:

1. On your device, on the tab bar, tap More.

2. On the More benefits screen, tap My Profile.

3. Tap CREATE ACCOUNT.

4. Follow the guidance in the app.

To create account or sign in using an email address:

1. On your device, on the tab bar, tap More.

2. On the More benefits screen, tap My Profile.

3. Tap CREATE ACCOUNT.

4. In the email address field, enter your email address. Tap CONTINUE.

5. In your email inbox, open the Welcome to our app email you received and click the Verify your email button. You are now directed to a webpage, where you must create a password. In the Password field, create a password. You will use this password when you sign into the app.

6. In the Confirm new password field, reenter the password. Tap CONTINUE. You will be redirected to a page informing you that your account is ready and that you must return to the app on your device and sign in.

7. Close your web browser, return to the app, and then follow the guidance in the app.

You will need to:

• Ensure your phone is fully charged

• Ensure your hearing aids have new batteries or are fully charged

• Ensure a stable Wi-Fi connection (1/1 Mbit/s minimum speed)

During the session, please avoid the following:

• Moving your hearing aids more than 10 feet from your smartphone

• Turning off your hearing aids (opening the battery drawer)

• Turning off Bluetooth® on your smartphone

• Enabling flight mode on your smartphone or hearing aids (long button press)

• Turning off your smartphone

• Switching between Wi-Fi and your mobile data

• Terminating the Companion app or switching to another app

• Enabling any kind of battery-saving mode on your device

To begin your RemoteCare visit

1: On the tab bar, tap More

2: In the More benefits screen, at the top, tap RemoteCare

3: On the RemoteCare screen, at the bottom, tap GO TO VISIT.

4: In the Connect your hearing aids screen, tap CONNECT.

5: In the following Before the visit screens, follow the guidance in the app and tap CONTINUE whenever prompted.

6: Please wait for the hearing care professional to enter the virtual waiting room and begin the appointment.

When your hearing care professional joins the appointment, they will appear on your screen. During the appointment it is possible to turn your own camera on and off, turn your own audio on and off, and write text messages to your hearing care professional.

When your hearing care professional establishes a remote connection to your hearing aids, the L and R graphics change from blinking to steady green.

When your hearing care professional uploads new settings to your hearing aids, the graphics will turn orange.

When the new settings have been successfully saved to your hearing aids, the graphics will turn green again.

When you and your hearing care professional agree to end the appointment, your hearing care professional will restart the hearing aids by turning them off and on again, and you will hear a jingle.

Your hearing care professional will finish the appointment and the message ‘Visit ended’ will appear on the screen, tap ‘OK’. You can then begin using your hearing aids.

We recommend you decline any phone calls that occur during the RemoteCare appointment.

If it is necessary to answer the call, answer it as you normally would. When you finish the call, the RemoteCare appointment will continue.

After a short breakdown (under 30 sec), the app will automatically reconnect to the appointment.

After a longer breakdown (over 30 sec) you will need to manually press 'Try to reconnect' in the app, or end the appointment.

While your app is not active, the hearing care professional cannot see you and will presume you have a connection issue. If you left the app for more than 30 sec, the app will ask if you want to 'Try to reconnect' or 'End the appointment'.

This is most likely due to an unstable Internet connection. Try to repeat the appointment with a better Internet connection.

Need more help?

Download instructions for use