• Oticon hearing aids with 2.4 GHz Bluetooth® (i.e. BTE, BTE PP, BTE SP, BTE UP, miniRITE, miniRITE R, miniRITE T, HS or FS)

• An Android phone with an operating system of 8.0 or higher OR an iPhone model from iPhone 5s up, as well as an iOS version of at least 12.0 and an Apple ID and password

• A stable Internet connection: recommended speed 1/1 Mbit/s (check with your provider)

• An email account

Download instructions for use to learn how to pair your smartphone with your hearing aids

1: Enter the App Store or Google Play Store and search for Oticon RemoteCare.

2: Press GET on the Oticon RemoteCare App.

3: Install the app.

4: Open the app.

Video: How to set up an account

Your hearing care professional may have helped you to set up an account. However, if you need to set up an account, follow these 9 steps:

1: Open the app.

 2: Allow access to the Camera and Microphone on your smartphone.

3: Select 'SIGN UP'.

4: Enter your email address and click on 'SEND VERIFICATION CODE'.

5: Go to your email account to open the email with the verification code.

6: Enter the verification code that you received by email and click on 'VERIFY CODE'.

7: Create a password to use when you connect to RemoteCare appointments.

8: Confirm your password by entering it again in the second field.

9: Enter your name in the 'display name' field.

10: Click on 'CREATE'.

You will need to:

• Ensure your phone is fully charged

• Ensure your hearing aids have new batteries or are fully charged

• Ensure a stable Wi-Fi connection (1/1 Mbit/s minimum speed)

How to get the most out of your Oticon RemoteCare appointment

During the session, please avoid the following:

• Moving your hearing aids more than 16 feet from your smartphone

• Turning off your hearing aids (opening the battery drawer)

• Turning off Bluetooth® on your smartphone

• Enabling flight mode on your smartphone or hearing aids (long button press)

• Turning off your smartphone

• Switching between Wi-Fi and your mobile data

• Terminating the Oticon RemoteCare App or switching to another app

Restart your smartphone before your appointment to achieve the best performance. Then follow these 9 steps:

1: Open the RemoteCare App on your smartphone and follow the instructions in the app.

2: If the app asks you to pair your hearing aids with your smartphone, follow the instructions in the app.

3: Log in to your appointment using your email address and password and then click on 'LOG IN'.

Video: How to log in

4: Click on ’MY APPOINTMENT’.

Video: How to start your appointment

5: Check your batteries. If your hearing aid batteries are not new, insert new batteries. If you use rechargeable hearing aids, make sure they are charged. Proceed by clicking ‘I UNDERSTAND’.

6: Wait while the app connects to your hearing aids.

7: Click on ‘Start appointment’ to enter the virtual waiting room and begin your appointment with the hearing care professional.

8: Please wait for the hearing care professional to enter the virtual waiting room and begin the appointment.

When your hearing care professional joins the appointment, they will appear on your screen. During the appointment it is possible to turn your own camera on and off, turn your own audio on and off, and write text messages to your hearing care professional.

When your hearing care professional establishes a remote connection to your hearing aids, the graphics will turn green.

When your hearing care professional uploads new settings to your hearing aids, the graphics will turn orange.

When the new settings have been successfully saved to your hearing aids, the graphics will turn green again.

When you and your hearing care professional agree to end the appointment, your hearing care professional will restart the hearing aids by turning them off and on again, and you will hear a jingle.

Your hearing care professional will finish the appointment and the message ‘Appointment ended’ will appear on the screen. You can then begin using your hearing aids.

We recommend you decline any phone calls that occur during the RemoteCare appointment.

If it is necessary to answer the call, answer it as you normally would. When you finish the call, the RemoteCare appointment will continue.

After a short breakdown (under 30 sec), the app will automatically reconnect to the appointment.

After a longer breakdown (over 30 sec) you will need to manually press 'Try to reconnect' in the app, or end the appointment.

While your app is not active, the hearing care professional cannot see you and will presume you have a connection issue. If you left the app for more than 30 sec, the app will ask if you want to 'Try to reconnect' or 'End the appointment'.

This is most likely due to an unstable Internet connection. Try to repeat the appointment with a better Internet connection.

Need more help?

Download instructions for use