Why can't I stream sound from my iPhone®, iPad®, and Mac® to my hearing aids?

Find solutions to various issues with streaming phone calls, music, or audio to your hearing aids from your iPad, iPhone, or Mac computer.

Before you start

1
  • Ensure you have downloaded the latest version of the Oticon Companion app on your iPhone or iPad for the latest stability. The Oticon Companion is not available on Mac.
  • If you use more than one iOS device with your hearing aids, it is important that your devices all have the same iOS version installed, and they all use the same Apple ID. This will help to avoid problems with streaming.
    2

    Compatibility guide

    See which phones will work with your hearing aids.

    3

    Get the Oticon Companion app

    Ensure you have the latest version of the Oticon Companion app.

    The image features the Oticon logo with a white and beige background, showcasing stylized sound waveforms in gold and gray, and the word "oticon" in white text on a black strip.

    Problems streaming sound from your iPhone or iPad to your hearing aids.

    1

    Set up how calls and audio are routed on your iPhone or iPad

    On your iPhone or iPad, you may need to set up how calls and other types of audio are normally routed.

    Go to > Settings > Accessibility > Hearing Devices > Audio Routing.

    Select Call Audio for calls, or Media Audio for other audio.

    Select your preferred routing from the list of options.

    • Choose Always Hearing Devices if you always want your selected audio type to be routed to your hearing aids
    • Choose Never Hearing Device if you never want your selected audio type to be routed to your hearing aids
    • Choose Automatic to enable your iPhone to route your selected audio type automatically
    2

    Ensure Control Nearby Devices is enabled.

    Go to > Settings > Accessibility > Hearing Devices > Control Nearby Devices.

    Ensure Control Nearby Devices is enabled.

    Problems with using multiple Apple devices

    If you can’t switch from one device to another, or are having issues with changing between iOS devices, the following actions may help.

    1

    Enable Audio Handoff to switch between devices.

    Ensure the function 'Audio Handoff' is enabled.

    Go to > Settings > Accessibility > Hearing Devices > Audio Handoff.

    Check Audio Handoff is switched on.

    2

    Close the app except on the device you want to use.

    Close the Oticon Companion app on both devices and make sure it is not running in the background on either device.

    Start streaming sound on the device you want to use (you might need to press play a few times).

    Open the Oticon Companion app again on the device you are using.

    Unpair from other devices

    If you prefer to only use one device with your hearing aids, you can unpair from the other devices.

    How to unpair from Apple devices

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