How to unpair TV Adapter or EduMic devices using the app

If your hearing aids are connected to TV Adapter or EduMic devices that you no longer want to use, you can unpair them with the app.

Note that this action removes all stored pairings from your hearing aids. You must pair your devices again.

Before you start

1

Compatibility guide

See which phone will work with your hearing aids.

2

Get the Oticon Companion app

Ensure you have the latest version of the Oticon Companion app.

The image features the Oticon logo with a white and beige background, showcasing stylized sound waveforms in gold and gray, and the word "oticon" in white text on a black strip.
3

Pair your hearing aids with your phone or device

Once you have downloaded the Oticon Companion app, you need to pair your hearing aids with your device.

1

Tap the Sound icon at the bottom left of your screen (on the tab bar) to access sound controls.

2

Tap the TV Adapter/EduMic program tile.

3

On the tab bar, tap the three dots (...) to show all available buttons.

4

On the bottom, above the tab bar, tap the Devices button.

5

On the list of devices tap Learn more.

A smartphone screen displays a hearing device app interface. Vertical sliders adjust left (L) and right (R) audio levels. A "List of devices" menu includes "EduMic" and "TV Adapter."
6

On the Your devices screen, scroll to the bottom and tap Remove devices.

A smartphone screen displays pairing instructions for hearing aids. The text outlines steps to connect devices within 10 meters and manage audio pairing, with a "Remove Devices" button at the bottom.
7

Tap Remove devices a second time to confirm that you want to unpair all your connected TV Adapter/EduMic devices.

A smartphone screen displays instructions for managing hearing aid connectivity. A confirmation popup prompts the user to remove all paired hearing aid accessories, featuring options to "Remove Devices" or "Cancel."

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