How to access troubleshooting in the Oticon Companion app

The in-app troubleshooting section can help you solve most queries.

1

Compatibility guide

See which phones will work with your hearing aids.

2

Get the Oticon Companion app

Ensure you have the latest version of the Oticon Companion app.

The image features the Oticon logo with a white and beige background, showcasing stylized sound waveforms in gold and gray, and the word "oticon" in white text on a black strip.
3

Pair your hearing aids with your phone or device

Once you've downloaded the Oticon Companion app, you need to pair your hearing aids with your device.

1

To access troubleshooting, tap More on the tab bar at the bottom of the app screen.

2

Tap Help & Support.

3

Tap Troubleshooting.

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