Browse our useful tips to help you solve issues with the sound from your hearing aids.
Check whether you have accidentally muted your hearing aids with the Oticon Companion app, a remote control, or a ConnectClip.
If your hearing aids have disposable batteries:
If your hearing aids have rechargeable batteries:
Check the hearing aids are powered on by restarting your hearing aids
Check the earpieces for dirt, and clean or replace them if necessary.
Check the earpieces for dirt and clean or replace them if necessary.
Check and replace the wax filter if necessary.
Dry your hearing aids by placing them in a dryer or an airy place.
If your hearing aids have disposable batteries, remove them and leave the battery drawers open.
Replace the batteries with new ones.
Clean your ears to ensure there isn’t a build-up of wax. If you are in doubt, consult your hearing care professional.