COVID-19 Practice Support and Assistance

RemoteCare

Virtual Patient Appointments
Now it’s more important than ever to stay connected to your patients and help them navigate these unprecedented times. Oticon RemoteCare is a telehealth solution designed to help keep you connected to your patients.

Oticon RemoteCare Overview

Oticon RemoteCare lets you hold real-time virtual appointments with your patients. Using the program, you can chat and remotely adjust your patients’ hearing aids to keep them connected to the world around them.

To learn more about Oticon RemoteCare and how to prepare for a session, download our Quick Guide.

If you’re interested in using RemoteCare, please contact your Oticon Account Manager to set up an account at 800.526.3921.

Oticon RemoteCare — Getting Started

Oticon RemoteCare
Hearing care professionals today face a variety of challenges on the path to providing the best hearing care for their patients. Oticon RemoteCare is a tool that enables hearing care professionals to provide real-time, remote fine-tuning to their patients. In a RemoteCare webinar session, you will learn what you and your practice need to get started with Oticon RemoteCare. No CEU credit available.

Watch webinar now
RemoteCare patient communication resources 

Preparing Patients to Use Oticon RemoteCare

Patients will need to use the Oticon RemoteCare App that lets you hold a virtual appointment with your patients, where you can remotely adjust their hearing aids.

Visit the RemoteCare App patient resource page, to help guide your patients to get the support they need to prepare for their appointment, find troubleshooting tips, and read frequently asked questions. You can also download the instructions for use here should you wish to send it to your patient when they make their appointment with you.

First Fit with Oticon RemoteCare

Due to the current impact of COVID‑19, many health care providers have been faced with the need to assist patients remotely, when normally a face-to-face encounter is the most appropriate method to provide care. To continue to meet the demands of vital hearing care needs, we are expanding the scope of our telehealth solution Oticon RemoteCare to include the ability to conduct an initial fitting on a select group of patients meeting key criteria. With RemoteCare, select patients with valid audiograms can potentially be fit without the need for additional live interaction, allowing patients to stay safe at home.

Learn more
Read more about Oticon RemoteCare

Financial Help

Coronavirus (COVID-19): Small Business Guidance & Loan Resources
The U.S. Small Business Administration has published a website that may help your practice manage through these difficult times. Health and government officials are working together to maintain the safety, security and health of the American people. Small businesses are encouraged to do their part to keep their employees, customers and themselves healthy.

Please consider these resources from the SBA to learn more about the assistance you may qualify to receive.

• Economic Injury Disaster Loan Program
• SBA Expense Bridge Loans
• Guidance for Businesses and Employers
• SBA Products and Resources
• Government Contracting
• Loan Assistance

Legislative Resources

CARES Act
On March 27, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, a comprehensive $2 trillion relief package in response to the COVID-19 pandemic, was signed into law. The CARES Act is the third round of federal government support in response to the COVID-19 public health crisis and resulting economic downturn, building on the $8.3 billion in public health support passed earlier in March and the Families First Coronavirus Response Act (FFCRA).

The CARES Act seeks to assist employees and employers, specifically providing two primary benefits – Keeping American Workers Paid and Employed Act and Assistance for American Workers, Families, and Businesses.

Overview of important CARES Act details

Learn more about the CARES Act and government assistance.

Oticon Virtual Training Options

You can continue your education in one of our virtual solutions. Contact your Oticon Account Manager or Training Specialist to sign up for a regional Oticon Virtual Classroom experience just as if you were attending a class in person or choose from recorded webinars hosted at Audiology Online at your convenience from your home 24/7. Be sure to schedule a Regional Audiology 1:1 Training session to go beyond the basics of Genie software or when you need help with a difficult fitting.

• Call your local Account Manager or Training Specialist for the virtual session schedule in your area at 800-526-3921.
• Visit AudiologyOnline to see the latest webinars now available, including our newest webinar, Oticon RemoteCare our state of the art telehealth solution so you can assist patients even from a distance.
• Request a Regional Audiology Training 1:1 Session to go beyond the basics of Genie software or when you need help with a difficult fitting.

Webinars & Articles

Recently‑held live webinars were recorded and are available below to help support you and your practice if you were unable to attend live. Supplemental materials are also included for further reading.

Tele-Audiology Solutions

Tele-Audiology solutions are a must for every Hearing Care Professional to expand their practice’s geographic reach. You can distinguish your practice as the source to serve those patients who are remote. Assist more patients to hear better while increasing efficiencies to grow your practice. Learn more about the several diagnostic options available from e3 Diagnostics to consider in addition to solutions from Oticon.

GSI AMTAS™ as Part of Your Tele‑Audiology Support

GSI AMTAS (GSI Automated Method for Testing Auditory Sensitivity) is a proved patient‑directed evaluation tool that uses patented test methods to perform accurate, self-directed diagnostics and hearing screenings.

For over 10 years, GSI AMTAS equipment has proven to be a convenient diagnostic tool inside the practice, as well as remote locations. Simple on‑screen directions prompt the patient to respond to test stimuli during their session.

AMTAS provides enhanced efficiency for practices with limited appointment availability and who have increased demand to provide hearing screenings. AMTAS is a resource for clinicians to help manage their busy schedules and spend more time focused on patient care. It is a tool to assist the clinician, not replace their standard of care.

These three scenarios help illustrate how you can incorporate AMTAS into your practice:

1. WALK‑IN PATIENTS:
   In a busy practice, AMTAS can help the clinician manage more than one patient at a time. Basic diagnostic testing can be completed with one patient using AMTAS while the clinician can tend to the needs of another patient.


2. APPOINTMENTS ARE STREAMLINED:
   During annual re‑evaluations the clinician can get a patient started with AMTAS screenings, while they clean and check their hearing aids.


3. PATIENT COUNSELING:
   Quality Indicators and the classification of audiometric findings give clinicians data to determine the most appropriate next steps in testing and follow up.

GSI AMTAS is ideal for use within the practice or for screening from the patient's home.

Available in two variations:

AMTAS Pro offers diagnostic air conduction, bone conduction and speech (SRT and WRS) testing with masking. This self‑directed test takes 15‑20 minutes. AMTAS Pro is operated through a computer connected to a compatible GSI Audiometer.

AMTAS Flex is tablet based and does not require an audiometer. It offers air conduction screening and threshold audiometry. The screening takes 1‑2 minutes. Threshold testing obtains pure tone results in 5‑10 minutes. The screening test displays a "pass" or "refer" at the completion of the test.

Tele‑audiology with AMTAS

GSI AMTAS is asynchronous, which is a store and forward technology that captures data remotely, stores results and forwards them to an audiologist for interpretation. Use GSI AMTAS to help expand your practice capabilities and see more patients in the office and from remote locations.