Your ear canal produces ear wax (cerumen), which may clog up the sound outlet or the ventilation opening of your hearing instrument. Your hearing aid may therefore contain a filter or another device to prevent wax accumulation.
Consult your hearing care professional for instructions about the specific wax protection system in your hearing instruments.
Use the cloth to wipe the surface of the instrument clean. Watch the instructional video on how to clean the shell:
The hearing instrument itself must never be washed or immersed in water or other liquids.
It takes time to adjust to a new hearing aid, but it does not have to be hard. See our advice on how to get the full out of your hearing aids.
We recommend contacting a hearing care professional if you want to purchase cleaning tools and other accessories.