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Changing the wax filter

Your ear canal produces ear wax which may clog up the ear piece. Ear wax is one of the main causes of problems in hearing aids. Most hearing aids come with a filter or other device to prevent wax from entering the instrument.

Use the wax protection system and tools to clean away any accumulated wax each day. Consult your hearing care professional about the specific wax protection system in your hearing aids and how it can be replaced.

This page contains instructions on how to change the following wax filters:

  • ProWax
  • WaxStop

Important notice

If your hearing aid is equipped with MicroWaxBuster or WaxBuster or WaxTrap, never attempt to remove or replace the filter yourself. If you are in any doubt about the use or replacement of your wax protection system, contact your hearing care professional.

ProWax

ProWaxHow to change a ProWax filter:

  1. Remove the tool from the shell. The tool has two arms, one with the new filter and one with the removal tool.
  2. Push the removal tool into the existing wax filter and remove the used filter from the hearing instrument.
  3. Push the new filter into the hearing instrument.
  4. Throw out the used tool.

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Watch the instructional video on how to change the wax filter:

WaxStop

WaxStopThe WaxStop filter should be changed:

  • When you can see that the filter placed in the mould is clogged.
  • When the hearing aid does not sound normal.

Replacement instructions:

  1. Remove the tool from the shell. The tool has two ends, one with a new filter and one with the removal tool.
  2. Insert the removal tool into the sound outlet of the mould.
  3. Pull the used WaxStop filter out slowly keeping the tool straight.
  4. Turn the tool 180 degrees.
  5. Push the new filter into the sound outlet and gently remove the tool.
  6. Discard the used tool. Do not reuse.

Watch the instructional video on how to change the wax filter:

Tips

It takes time to adjust to a new hearing aid, but it does not have to be hard. See our advice on how to get the full out of your hearing aids.

Get wax filters

We recommend contacting a hearing care professional if you want to purchase extra wax filters, cleaning tools and other accessories.